All Incidents and Requests for the UNSW Info Hub Service are channelled through the UNSW IT Service Operations Centre. Please say it is about "Info Hub" when logging a ticket.
The Service Operations Centre will provide first-level support and facilitate second and third-level technical and functional support where necessary.
- Incident and service request logging
- Provide level one support for related incidents and requests
- General enquiries
- Escalates to level two and level three support teams if required
The IT Service Operations Centre can be contacted on 02 9385 1333 or by email at ITServiceCentre@unsw.edu.au
Additional and Confidential Data Sources Access
If you require access to a specialised or secure section of Info Hub , you will require approval as outlined in the table below, in addition to approval from your line manager.
Access to additional data sources is subject to approval by UNSW Data Owners.