Service Catalogue

The UPP Service Catalogue provides a one-stop location to find information about UPP services and activities.

You find out more about specific Services here.

MAINTAIN

  • Maintenance and improvement to the Student Load Planning Tool

IN ADDITION

  • Engage with customers and identify needs with respect to the delivery and use of the SLP tool
  • Document business rules, processes and training manuals
  • Deliver training to customers and UPP staff

MAINTAIN

  • Provision of statutory reports and monitoring of compliance

IN ADDITION

  • Prepare for transition to ‘self-service’ mode
  • Document new ways of working and monitor compliance

MAINTAIN

  • Verification and administration of SRC files to support Student Experience & Graduate Outcomes surveys

MAINTAIN

  • Follow strategic and business plans and priorities and identify emerging BI trends
  • Build capabilities in analysis and reporting

IN ADDITION

  • Provide analytical assessment and narrative for reports

MAINTAIN

  • Maintain and provide access to Info Hub, Maintain and manage servers
  • Provide data and reports

IN ADDITION

  • Document Business Rules and standard reports
  • Increase capacity for users to self-service
  • Work with customers, partners and stakeholders to help them see and understand their data

MAINTAIN

  • Tableau access and training

IN ADDITION

  • Skills and knowledge development for UPP staff and customer base

MAINTAIN

  • Developing and promulgating Data Governance policies and management guidelines
  • Accuracy and reliability of UNSW data
  • Data Governance web resources

IN ADDITION

  • Create the Data Governance Centre of Excellence (COE)
  • Delivery of Data Governance COE information workshops for UPP staff and customers

MAINTAIN

  • Maintain the university wide performance management framework
  • Provide performance reports to Council, Faculties, Divisions and Management Board
  • Assist in the setting of performance goals

IN ADDITION

  • Work with stakeholders and customers to identify their planning requirements and priorities
  • Provide predictive analytics to assist with strategic plans
  • Train staff in the essential analytic and writing skills
  • Delivery of Performance Reporting (UNSW Scorecards, Council KPI’s etc) information workshops for UPP staff

MAINTAIN

  • Manage UNSW participation in the UniForum data collection processes
  • Perform analyses of the data
  • Analyse UNSW’s position in its competitive landscape

IN ADDITION

  • Involve more UPP staff members in the collection and analysis of the data
  • Develop analytics and narrative to underpin the information for Faculties, Divisions and Management Committee
  • Build a stronger understanding of the stakeholder and customer base
  • Identify effective ways of communicating with the various groups to assess their requirements of UPP, the data and the technology
  • Develop and maintain a Calendar of activities for UPP that identifies milestones and deliverables
  • Make the Calendar available to all UNSW staff
  • Audit and document skills of staff
  • Build into the everyday activities opportunities for staff members to cross-skill or learn new skills
  • Review and utilise the workload formula in conjunction with the Calendar to enable staff to see what is happening, identify priorities and build in training
  • Develop an understanding of basic and more advanced statistical concepts and terminology for effective use of statistical information
  • Identify and promulgate UPP/UNSW values and expectations of staff behaviour
  • Celebrate achievements of the group and of individuals