All Incidents and Requests for the UNSW Info Hub Service are channelled through the UNSW IT Service Operations Centre. Please say it is about "Info Hub" when logging a ticket.
The Service Operations Centre will provide first-level support and facilitate second and third-level technical and functional support where necessary.
- Incident and service request logging
- Provide level one support for related incidents and requests
- General enquiries
- Escalates to level two and level three support teams if required
The IT Service Operations Centre can be contacted on 02 9385 1333 or by email at ITServiceCentre@unsw.edu.au